Return & Refund Policy

If an item arrives damaged, defective, or different from what was confirmed with you at the time of order, contact us within 7 days of delivery and we'll arrange a repair, replacement, or refund.

For hygiene reasons, mattresses and pillows that have been used or had their packaging removed can only be returned if they're faulty, not for a simple change of mind.

Reach out via WhatsApp, phone, or the contact form with your order details and a description (and photo, if possible) of the issue, and we'll take it from there.

Since orders aren't paid for online, refunds are handled through the same method payment was originally made, worked out directly with our team.

Foam cut to custom sizes or specifications can't be returned unless it arrives defective, since it can't be resold once cut.